Privacy Policy
Last Updated: March 2025
At velorivane, your privacy matters deeply to us. We've built our financial education platform with data protection at its core. This policy explains exactly what information we collect, why we need it, and what we do to keep it secure. We're committed to full transparency about our practices.
Information We Collect
Running an effective educational platform means we need certain information from you. But we only collect what's genuinely necessary for delivering our services and improving your learning experience.
Personal Information You Provide
When you sign up for our budget allocation courses or contact us, we ask for basic details. This typically includes your name, email address, phone number, and sometimes your location within Australia. If you enroll in paid programs, we'll also need billing information.
- Full name and preferred contact details
- Email address for course communications
- Phone number for important updates
- Billing address and payment information for course enrollment
- Professional background when relevant to program selection
Automatically Collected Data
Like most websites, we automatically gather some technical information when you visit. This includes your IP address, browser type, device information, and how you interact with our site. We use this data to improve site performance and understand which content resonates most with learners.
We never sell your personal information to third parties. Period. Your data stays with us unless you explicitly request otherwise or we're legally required to disclose it.
How We Use Your Information
Every piece of information we collect serves a specific purpose. We're not in the business of hoarding data — we use what we need to deliver quality education and support.
- Processing course enrollments and managing your account access
- Sending important updates about your learning programs
- Providing customer support when you reach out with questions
- Improving our course content based on learner feedback and behavior
- Ensuring platform security and preventing fraudulent activity
- Sending occasional emails about new courses or resources (you can opt out anytime)
- Complying with Australian financial education regulations
We analyze usage patterns to understand which teaching methods work best. For example, if most students replay a particular video section, we know that topic needs clearer explanation. This helps us continuously refine our educational approach.
Data Storage and Security
We take data protection seriously. Our systems use industry-standard encryption both when data travels across the internet and when it sits on our servers. All payment processing happens through certified third-party providers who maintain PCI DSS compliance.
Your data is stored on secure servers located in Australia. We maintain regular backups and have disaster recovery procedures in place. Access to personal information is strictly limited to team members who need it to perform their roles.
| Data Type | Storage Location | Retention Period |
|---|---|---|
| Account Information | Australian Servers | Duration of active enrollment plus 7 years |
| Course Progress Data | Australian Servers | Duration of enrollment plus 2 years |
| Payment Records | Third-party Processor | 7 years per tax requirements |
| Marketing Communications | Australian Servers | Until you unsubscribe |
Despite our best efforts, no system is completely invulnerable. If we ever experience a data breach affecting your information, we'll notify you within 72 hours as required under Australian privacy laws.
Your Privacy Rights
Under the Australian Privacy Act 1988 and subsequent amendments, you have substantial control over your personal information. We respect these rights and make it straightforward to exercise them.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correction Rights
If any information we hold is inaccurate or outdated, you can request corrections at any time through your account settings or by contacting us.
Data Deletion
Request complete removal of your personal data from our systems. We'll comply within 30 days unless legal obligations require retention.
Marketing Opt-Out
Unsubscribe from promotional emails anytime using the link in any message or through your account preferences.
Data Portability
Receive your data in a structured, commonly used format that you can transfer to another service provider if you choose.
Complaint Process
Lodge a complaint about our data handling practices. We'll investigate thoroughly and respond within 30 days.
To exercise any of these rights, simply email us at info@velorivane.com with your request. We'll verify your identity and process your request promptly. There's no fee for reasonable requests, though we may charge for excessive or repetitive inquiries.
Cookies and Tracking Technologies
We use cookies to make our website function properly and to understand how people use our platform. Most of these are essential for basic operations — they help you stay logged in, remember your preferences, and navigate between pages.
We also use analytics cookies to see which pages get visited most, how long people spend on different sections, and where visitors come from. This helps us improve the site and create better content. You can control cookie preferences through your browser settings, though disabling certain cookies might affect site functionality.
Types of Cookies We Use
- Essential cookies for site functionality and security
- Performance cookies to analyze site usage patterns
- Functionality cookies to remember your preferences
- Marketing cookies (only with your consent) to show relevant content
Third-Party Services
We work with several trusted service providers to deliver our educational platform effectively. These include payment processors, email service providers, and analytics tools. Each provider only receives the minimum data necessary to perform their specific function.
All our third-party partners are carefully vetted and contractually obligated to protect your information. They're prohibited from using your data for their own purposes. We conduct regular reviews to ensure ongoing compliance with our privacy standards.
We don't share student information with marketing companies or data brokers. Any partner we work with is bound by strict confidentiality agreements and data protection requirements.
Children's Privacy
Our services are designed for adults and we don't knowingly collect information from anyone under 18. Our courses focus on personal finance and budget management, which require financial decision-making capacity. If we discover we've inadvertently collected data from a minor, we'll delete it immediately.
Changes to This Policy
Privacy regulations evolve and our practices may need to adapt. We'll update this policy as necessary to reflect changes in how we handle data or modifications to privacy laws. When we make significant changes, we'll notify active users by email and display a prominent notice on our website.
The "Last Updated" date at the top of this page always shows when we last modified the policy. We encourage you to review this page periodically to stay informed about how we're protecting your information.
Australian Privacy Law Compliance
velorivane fully complies with the Australian Privacy Principles outlined in the Privacy Act 1988. We're committed to handling personal information in accordance with these nationally recognized standards. This includes transparent collection practices, secure storage, appropriate use limitations, and respect for individual access rights.
If you're not satisfied with how we've handled a privacy matter, you can lodge a complaint with the Office of the Australian Information Commissioner. We prefer to resolve concerns directly, but you have the right to escalate issues to the regulatory body.
Questions About Privacy?
We're here to answer any questions about how we handle your personal information. Whether you want to exercise your privacy rights or simply understand our practices better, don't hesitate to reach out.